Help Centre

Coming soon—we’re moving to

We’re almost ready to launch the new passport section on This change will make it easier to find the passport information you need.


What happens if the chip in my ePassport doesn't work?


In the unlikely event that the chip cannot be read, the passport will still be valid. Over 100 countries, including the United States, the United Kingdom and France, have been using ePassports for several years with no reported chip failures.