Help Centre

Coming soon—we’re moving to Canada.ca

We’re almost ready to launch the new passport section on Canada.ca. This change will make it easier to find the passport information you need.

Question

What happens if the chip in my ePassport doesn't work?

Answer

In the unlikely event that the chip cannot be read, the passport will still be valid. Over 100 countries, including the United States, the United Kingdom and France, have been using ePassports for several years with no reported chip failures.