Contact Us
Emergencies
Assistance abroad
For information on Canadian diplomatic offices, such as embassies, high commissions and consulates, and international travel reports, consult Consular Affairs.
Your comments are important to us and will be addressed as quickly as possible. Here are four convenient ways to contact us:
Online
- General inquiry
- Compliments, feedback
- Status of an application
Tracking items sent to Passport Canada by registered mail or courier
By telephone
From Canada and the US
Monday to Friday from 7:30 a.m. to 8 p.m. Eastern Time
Toll free: 1-800-567-6868
TTY services: 1-866-255-7655
From outside Canada and the US
Contact the nearest Government of Canada office abroad or
Passport Canada: 819-997-8338 (Monday to Friday from 7:30 a.m. to 8 p.m. Eastern Time)
Application status should be available 10 business days after you submit an application. If you applied in person at a Passport Canada office, the status should be available in 5 business days. Information will only be released to the applicant.
In writing
Regarding passports
By mail
Passport CanadaForeign Affairs and International Trade Canada
Gatineau QC K1A 0G3
By courier
Passport Canada22 de Varennes Street
Gatineau QC J8T 8R1
Regarding certificates of identity and travel documents
Certificate of Identity SectionPassport Canada
Foreign Affairs and International Trade Canada
Gatineau QC K1A 1L2
In person in Canada
At a Passport Canada office.
For certificates of identity and travel documents, visit our central office in Gatineau, Quebec.
For Canadians living in the USA or Abroad:
If you require a passport in exceptional circumstances, contact the nearest Government of Canada office.
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